Shipping & Return Policies


 Shipping & Return Policies Q & A:




Q: How much is shipping?

A: $3.99 on all orders, no matter how many items.

Q: When will my order ship?

A: It takes 1-2 business days for processing before your order is shipped.


A: After your order has been processed; it will take 3-5 (business days) for US customers and 7-14 (business days) for international customers.

Q: When will I be notified that my order has been shipped?

A: Once you place an order you will receive an order confirmation email to the email address you provided. Once the item(s) have been fulfilled and sent out, you will receive an additional email letting you know your order was shipped. We will also provide you with a tracking number so you can track your order as well.

Q: Can I cancel my order?

A: You will have 12 hrs. to contact us to cancel your order, anything past that deadline will be processed as normal. Please see return question below.




We have a 7 day refund policy. If you are unhappy with your purchase and would like to return it, please contact us and send the item back within 7 days of receiving for a full refund.

After the 7 days is up, we will only offer store credit for returns! 



* Buyer pays for return processing fee, so you may return items however you prefer.

*Merchandise must be returned to 298 E. Main St. #961 Middletown, DE 19709 within 7 days from receiving. 

*For New threads items, Merchandise must be unwashed and unworn with original tags attached.

*Please allow 3-5 business days for return processing and credit.

ALL SALES Final on bathing suits and undergarments


If you have any questions or concerns, please contact us at


We appreciate your patience and thank you for shopping with us! 




Lill & Hails Disclaimer: As a retailer, we are not reliable for any manufacturing defects. We work with suppliers all over the world, therefore shipment times and sizing may vary for each item. Please note that if you purchase multiple items, they may be shipped out from numerous warehouse. Therefore, you may not receive all items at once. You accept these terms and agreements when you purchase from our website.